The right trainers, in the right place, at the right time
TRAINING DELIVERY
Your Trusted Partner in Learning and Development
In today’s fast-paced business environment, organizations need highly skilled professionals who can deliver immediate results. At Eileen Claman Inc. (ECI), we provide exactly that.
Our team is composed of seasoned facilitators with extensive experience in both in-person and virtual training environments. They bring expertise across a broad spectrum of leadership, contact center, sales, and service topics—serving diverse industries, including specialized areas such as compliance and risk in the financial sector.
Tailored Training That Reflects Your Culture
What sets ECI apart is our ability to seamlessly integrate into your organization’s culture. Our facilitators don’t just train—they become an extension of your internal team, delivering programs that resonate with your people and reflect your values.
Systems Training Expertise
We offer comprehensive systems training on a wide range of platforms, including but not limited to:
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Loan & Financial Systems: ACAPS, ACBS, ARGO, Calyx, Credit Path, Empower, Encompass, Genesis, LoanSpan, SmartStation, Provenir
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CRM & Client Management: Salesforce, Siebel, Goldmine, Touchpoint, Concierge
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Enterprise Systems: Oracle, PeopleSoft, PEGA
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Learning & Meeting Platforms: LMS, Live Meeting
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Productivity Tools: Microsoft Office, Excel, SharePoint, Desktop
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Industry Tools: NCIS, Impact, InStep, Thomson Reuters
More Than Just Systems Training
While systems training is a core offering, it’s only one piece of what we provide. Our services also include:
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Consultative Sales Training: Helping teams drive performance through relationship-based selling
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Customer Service Excellence: Focused on improving loyalty and retention
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Leadership Development: Comprehensive curricula designed to grow leaders at all levels
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Product Training: In-depth instruction to support product knowledge and adoption
A Network You Can Rely On
ECI is known for our agility, responsiveness, and ability to rapidly deploy the right talent to meet each client’s unique needs. Our network includes over 800 experienced professionals—trainers, instructional designers, and project managers—based across the U.S., Canada, and Europe.
From leadership development and systems conversions to large-scale training initiatives during mergers and transitions, ECI is equipped to support your goals with precision and flexibility.
At ECI, we don’t just deliver training—we build lasting partnerships.