The right trainers, in the right place, at the right time
PNC Bank
New Hire Branch/Contact Center Training – 2018 – present
A team of ECI trainers currently provides backfill support, on an ongoing, flexible basis for New Hire retail bank training programs including Teller, Platform, Relationship Manager, Mortgage Specialist, and Call Center.
Empower System Conversion Initiative 2017-2018
Over a 16-month period, 22 ECI mortgage trainers supported PNC’s upgrade from their former mortgage system(s) to a customized version of Empower (Black Knight). ECI trainers delivered specific elements of the conversion training to various PNC mortgage employee bases, including underwriters, originators, operation personnel, etc.
WORLDWIDE
Unilever
Since 2012, the ECI team facilitates a variety of instructor led leadership training programs for the Unilever Companies (Consumer Products) companies on an ongoing basis. Course materials are designed and provided by our instructional design team working in concert with our facilitators. Course topics including Presentation Skills, New Supervisor, Emotional Intelligence, Problem Solving, Presenting your Best Self and Unconscious Bias. Leadership programs are 1-2 days in length and are delivered both in person, throughout the US and the Caribbean, as well as virtually.
WORLDWIDE
Truist
Over a 22 month period, the ECI team was the sole learning vendor providing virtual facilitators for merger training across business lines including branch (teller and platform), commercial banking, retail lending, investment services, call center and small business banking. This involved over 2200 former SunTrust and BB&T locations. Over 80 full time contract trainers were employed through ECI to support integration training efforts.
WORLDWIDE
TD Bank
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SuccessFinder virtual webinar training delivery – 7/2021 - ongoing – ECI provides a team of leadership trainers and producers to deliver virtual weekly debrief training sessions to 150-250 senior and first level managers per session, across the bank’s US and Canadian footprint. WebEx Event utilized. ECI also provides the following training programs for TD Bank.
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CareerManagement training –
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Agile process training program design and delivery – 9/2020- ongoing
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Leadership Course Delivery – 7/18 – present
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Risk Management – 12/2017 - present
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Contact Center/Phone Channel New Hire Training – 4/2016 – ongoing
National Grid
On an ongoing basis, ECI has been supporting National Grid since 2014. The ECI team facilitates a variety of instructor led leadership training programs. Course materials are designed and provided by our instructional design team working in concert with our facilitators. Course topics including Presentation Skills, New Supervisor, Emotional Intelligence, Problem Solving, Presenting your Best Self and Unconscious Bias.
WORLDWIDE
Citibank
Complaint Management Training initiative – 5/2016 - 4/2017
Six ECI trainers developed and delivered virtual training programs across Citi’s US Contact Center populations, supporting retail, credit card, and business banking.
WORLDWIDE
TD Bank –
SuccessFinder virtual webinar training delivery – 7/2021 - ongoing – ECI provides a team of leadership trainers and producers to deliver virtual weekly debrief training sessions to 150-250 senior and first level managers per session, across the bank’s US and Canadian footprint. WebEx Event utilized.
CareerManagement training – ECI provides a team of leadership trainers and producers to deliver virtual Career Management training sessions to both large audiences via WebEx Events and smaller participant groups via virtual WebEx training sessions.
Agile process training program design and delivery – 9/2020- ongoing
ECI Instructional Designers and Learning Specialists conducted needs analysis in order to design training curriculum to support TD’s current Agile process approach. ECI trainers will be delivering the training curricula across the bank’s leadership circles.
Leadership Course Delivery – 7/18 – present
ECI trainers deliver classroom, instructor led Emotional Intelligence Workshops, as well as Inclusive Leadership programs on an as needed, ongoing basis throughout TDB’s US footprint.
Risk Management – 12/2017 - present
ECI trainers deliver Risk Management training programs, ongoing, as needed, for the full US retail bank population. Trainers keep current on all compliance regs and changes on an ongoing basis.
Contact Center/Phone Channel New Hire Training – 4/2016 – ongoing
ECI trainers deliver TDB’s six-week New Hire training course to new Call Center Agents as part of the Contact Center “Business as Usual” training cycle.